Online shopping: My Paypal and Charlotte Russe horror story
It’s been 10 days since I placed an order on Charlotte Russe’s website. I’ve never regretted an online purchase so much. And I’ve bought items from Ebay ok! Lets back track. In this post on IrieDiet.com, I speak about needing a dress that is too small for me so that I can track my weight loss progress. I love Charlotte Russe, I buy shoes there whenever I go overseas. I’ve never though to shop with them online because I long knew that they didn’t accept international credit cards (i.e. cards with a billing address originating outside of the US) plus I’ve never known them to offer sizes outside of XS, S, M, L. I still browse the website occasionally while fulling up my eye anyway, I like to see whats new yes? So imagine my surprise when I decided to check out their website recently to see XL as an option! I was ecstatic because I figure I could pick up a few XL dresses to wear now and then get a large to work towards.
I selected amongst others, these dresses, which I still love. They’re both ruched which means they will hide pouches and flaws until I get everything right! So I wouldn’t have to be scared to wear them once I fit into a size large.
I was so excited! Its been a while since I wore anything with this kind of silhouette but having lost 13 pounds thus far I got excited to get new clothes and be confident that I’d look great in them, with maybe the help of some spanx
Imagine my horror to wake the next morning and see this email in my inbox:
Of course I would have to make the international call to their poor excuse for a call center to find out why. Now, I ordered stuff from Forever 21 just the month before and they cancelled my first order as well. I was bummed about it because when I re-ordered some of the things I wanted were now sold out in my size, but at least they hadn’t charged my card before they cancelled my order, so I could have fixed the error and place the order again. Turns out that the billing address I used for that first cancelled order was not the exact same as my card.
This time around I used paypal with Charlotte Russe because whenever it is an option, I use it. Seeing Paypal on Charlotte Russe’s website automatically meant to me that they must accept intl cards now since it would protect that from whatever they are scared of by still not accepting these cards in this day and age right? Plus I checked their payment options just to make sure. After receiving this email I called Charlotte Russe who says that my billing address was not accepted by them, but they have somehow still managed to charge my paypal. Does it say on their website that they do not accept overseas transactions? Of course not.
I used a Visa card that was linked to my Paypal, both listed as accepted forms of payment above. In bold they of course state that the billing address must match that of the card. I used my intl address as I have it linked to my paypal. The customer service rep sensed I was about to get real Jamaican on his ass and said “hey I just work here, I’m sorry about that, yeah they really should have this info on the website” I just hung up my damn phone. I waited 24 hours and called back, the rep said it normally takes 3 – 4 business days for the transaction to be credited back to my card.
I contacted Paypal who said that Charlotte Russe still hasn’t cancelled the transaction. Charlotte Russe says they have and I should contact my bank. My bank made me write up a complaint form for them to do their investigations and the clerk, when asked how long it would take, said “thats a good question, maybe two weeks maybe a month.”
GET THE F*CK OUTTA HERE!
Customer service at its finest. Where is my money? 10 days later its still sitting in paypal’s pending transactions section and no one can tell me when I’ll get back my money, meanwhile someone somewhere is rinsing it for whatever interest can be generated off $67 freaking dollars. The Paypal screen shot:
Do you see the expiration date on this order? Is that how long I will have to wait for my refund? What happens after then? It would have been a month and a half by then. In this technological age that is too damn long. I have proof that my order was cancelled yet not one of the three institutions can give me back my money??? Poor. Charlotte Russe is poor and I place all the blame squarely on their shoulders. How can a company not accept intl cards in this day and age? Now where more and more retailers offer intl shipping you still don’t even accept paypal transactions outside the US? Fine that’s your choice but you need to disclose that under your payment options!!!
I didn’t even ask you to ship it to Jamaica. Global Courier provides excellent services for me from Miami, all I wanted was my stinking dress and a pair of green pumps that have now sold out in my size anyway. Will I ever shop at Charlotte Russe again? Only if they send me my damn dress free. And I can use my card without having to go thru Paypal because as of now I see them as part of the problem. After making numerous attempts at calling Charlotte Russe and even doing their stinking customer service surveys no one can correct my issue or tell me WHEN, at least tell me when I’ll get my money back or why its taking so long. Give me a freaking break.
If the fact that I used my international address is the issue, I can accept responsibility for that. That was Forever 21’s issue why they cancelled my first order and you didn’t see me make a fuss. I simply used my Jamaican address and kept it moving, still placed my order and everything. Forever 21 didn’t charge my card first then change their mind. Let me head on over to them and find me a progress dress, Charlotte Russe can kiss my ass.